Madison Wisconsin

Office Depot's Returns Policy Sucks
Office Depot's 100% Worthless Satisfaction Guarantee

If you purchase a $1000+ notebook computer at Office Depot, be prepared to keep it once you open it. Absolutely NO RETURNS for opened Technology Products. This is printed on the back of Office Depot's receipt printout, under their humorous "100% SATISFACTION GUARANTEE" heading. Do they live on a different planet from people who can think and reason? What the hell does 100% satisfaction mean if they subtract 100% of your ability to be satisfied?

For those that would like to make their purchases from stores that give you a little more leeway in locking in to purchasing a product that could cost thousands of dollars, see my list below. I would definitely not recommend Office Depot for any purchases that you can get elsewhere. Do they think that there is no competition out there in the real world? If we continue to purchase from Office Depot, it will only encourage them to keep their ridiculous and not so humorous 100% Satisfaction Guarantee.

Also note that Staples will price match other store's lower pricing on exact same items. Staples sounds like they really want your business. Forget about Office Depot and go to Staples for your office and technology needs.

Store Return Policy on Technology. Current as of 1/5/10.

Easy Returns.
If you’re not 100% satisfied with your Staples purchase, return it for any reason.

Technology: Because technology changes so quickly, we can only accept it for return within 14 days of the date of receipt. This includes: computers, monitors, notebooks/laptops, copiers, all–in–one machines, digital cameras, modems, printers, computer peripherals, handheld computers, fax machines, scanners, wireless phones, telephones, GPS units, GPS accessories, shredders, digital projectors, netbooks, MP3 players and accessories, bluetooth items, digital picture frames, and networking products.

Walmart # Computer hardware: Must be returned with any included software within 15 days of receipt.
# Computer components and computer accessories: Must be returned within 45 days of receipt.
# Computer software: Must be returned unopened.
# Camcorders and digital cameras: Must be returned within 30 days of receipt.
# GPS units, digital music players and portable video players: Must be returned within 15 days of receipt.

Returning New and Like-New Items

You may return any factory-sealed new or open like-new merchandise within 30 days of your purchase date.
We'll issue your choice of a refund or an exchange for amount of the merchandise.
Refunds will be made by the same means as the original purchase (credit card, check, PayPal, etc).
Please note that additional fees may apply if any accessories are missing from returned items.

Office Max Technology
OfficeMax will only accept the return of technology products in the original packaging (including all accessories and manuals) with the original sales receipt within 14 days of the original purchase date. Opened technology returned within the 14-day period with the original sales receipt will be subject to a 15% restocking fee. Defective technology items with the original sales receipt may be exchanged for the same item within 14 days of the original purchase date. Technology items consist of, but may not be limited to, computers (desktop, laptop or netbook), monitors, digital cameras, hard drives, business machines, networking equipment, projectors, cash registers, digital picture frames, shredders, telephones, computer peripherals and accessories.
Best Buy

Return period

Return your item anytime from the date you received your item(s) within the timeframe below:

* 14 days for computers, monitors, projectors, camcorders, digital cameras, and radar detectors
* 30 days for all other products
* 45 days for all products for Reward Zone Program Premier Silver members

Restocking fee

A restocking fee is applicable in some product categories, unless you are a Reward Zone Program Premier Silver member, the item is defective, or the fee is prohibited by law. The restocking fee charges are:

  • 25% restocking fee for Special Order Products, including appliances
  • 15% restocking fee for opened notebook computers, projectors, camcorders, digital cameras, radar detectors, GPS navigation and in-car video systems
  • 10% restocking fee for Apple® iPhones
Office Depot

Technology & Furniture - Return Policy:
Your Original Receipt is required for all returns or exchanges of technology and furniture.

Unopened Technology products may be returned or exchanged within 14 days of purchase with Original Receipt, in original packaging and with UPC code intact. If product box is opened, we will offer an exchange only. A 15% Restocking Fee will be applied if box is missing any components. This applies to all technology products including, without limitation: Computers, Monitors, Cameras, Camcorders, Projectors, GPS, Printers, Copiers, Faxes, Shredders, Telephones, Wireless Technology, MP3s, TVs, DVD Players, Media, Hard Drives, Peripherals, Accessories and Software. Opened software may be exchanged for the same item only. Please remove all personal data from returned/exchanged product. Office Depot is not responsible for any personal data left in or on a returned/exchanged product. Furniture in new condition, unassembled, in original packaging, with Original Receipt and with UPC code intact may be returned within 14 days of purchase.


Dell Return Policy (U.S. Only)

Dell values its relationship with you, and offers you the option to return most products you purchase directly from Dell. You may return eligible products for a credit or a refund of the purchase price paid, less shipping and handling and any applicable restocking fees, as set forth in detail below.

21-Day Return Period for Certain Hardware and Software Products and Accessories: Unless you have a separate agreement with Dell, or except as provided below, all hardware, accessories, peripherals, parts, and media-based software that is unopened and still in its sealed package or, if delivered electronically, that has not been downloaded, may be returned within 21 days from the date on the packing slip or invoice for a credit or a refund of the purchase price paid, less shipping and handling and any applicable restocking fees. Any product returned to Dell without prior authorization from Dell will be considered an unauthorized return, and the customer will not receive credit for the product and Dell will not ship the product back to you.

Exceptions to Dell's 21-Day Return Period:

* New PowerEdge, PowerConnect, and PowerVault products purchased directly from Dell may be returned within 30 days from the date on the packing slip or invoice.
* New Vostro, OptiPlex, Latitude, and Dell Precision systems purchased directly from divisions designated by Dell as Commercial or Public may be returned within 30 days from the date on the packing slip or invoice.
* Application software and operating systems that have been installed by Dell may be returned only if installed on a returnable system, and only if you return that system within the applicable return period.
* Dell EqualLogic and EqualLogic -branded products, Dell|EMC and EMC -branded products, PowerVault ML6000 tape libraries, non-Dell-branded enterprise products, enterprise software, and customized hardware or software products may not be returned at any time. Software licenses purchased under any type of volume license agreement may be returned only with the express approval of the publisher, which in many circumstances will not be granted.
* Software licenses purchased under any type of volume license agreement may be returned only with the express approval of the publisher, which in many circumstances will not be granted.

Restocking Fees: Unless the product is defective or the return is a direct result of a Dell error, Dell may charge a restocking fee of up to 15% of the purchase price paid, plus any applicable sales tax.

Return / Exchange Policy

Products are warranted solely by the manufacturer. The complete warranty is included with the product and is subject to the conditions set forth by the manufacturer. J&R offers an exclusive 30-day exchange/refund policy on mail order and web purchases, and a 14 day exchange/refund policy on retail store purchases. Please note: defective computer software and opened pre-recorded DVDs and CDs may be exchanged for same title only. For health reasons, in-ear headphones and some personal care items that have been opened may only be exchanged if defective and for the same item. All retail store purchases require your J&R itemized receipt for return or exchange.

If you are not satisfied with your purchase, you may return it for exchange or refund (excluding shipping and handling charges) within 30 days, subject to a Return Authorization from J&R (see exceptions above). Keep your purchase, accessories and all packing materials in new condition to avoid any restocking fees. Web and mail order purchases require an RA (Return Authorization) number. For an RA (Return Authorization) number, call Customer Service at (800) 426-6027. Please note that an RA # does not guarantee final disposition and all returns are subject to inspection. All exchanged/ returned merchandise must be in original factory carton, including all packaging materials, inserts and manuals, warranty cards (not filled-out) and all accessories. Please do not tape or write anything on the item or the original manufacturer's carton. In some cases, we may charge you for the replacement of damaged, altered, missing, written-on or taped-on contents or cartons. We reserve the right to refuse any such items.

* All returns must be packed in an outer shipping carton with valid RA # written on the outside of the shipping carton.
* A copy of your original invoice must be included in your return package.
* Please note: our Returns Receiving Department will refuse any package that does not have a valid RA#. There are no exceptions.
* Please ship your parcel back to us Freight Prepaid. We suggest that you use UPS Ground Service "Insured". Sorry, we cannot accept COD or freight-collect shipments.

We do not reimburse or refund shipping charges if a third-party shipper is used, such as Mail Boxes Etc., Postal Annex, etc. Note: A signed proof of delivery will be required on all lost package claims. The above guidelines apply to all internet and mail order purchases.

Send pre-authorized returns to:
J&R Music and Computer World
59-41 Maurice Ave.
Maspeth, NY 11378

Price Match Policy

Have you seen a lower price? J&R works hard to bring you low prices. If you have found a better price for this item at another authorized dealer, we will do everything possible to meet or beat that price. Please call 800-806-1115 to speak with one of our knowledgeable sales reps. Our friendly sales staff is standing by 7 days a week, Mon-Fri 7:30AM to 11PM EST, and Sat/Sun 8AM to 9PM EST.

Price matching is only applicable to identical conditions of sale, and excludes CDs and DVDs. The item must be in stock at the other authorized dealer (not a floor sample, "open box" item, refurbished or demo piece) and not be a club "members price" or typographical error. This offer does not apply to items advertised below our dealer cost. This offer applies to new purchases only. For price adjustments on existing orders, contact our Customer Service at 1-800-426-6027.


While I am at it, I would just like to say that the Office Depot Coupons are virtualy useless, at least to me. The coupons don't cover most of the stuff in their store that I am interested in. See below for an example of the disclaimers on their coupons. Its okay if you want to buy $50 worth of pencils and paper but, otherwise, the coupon is useless.

$10 off Your purchase of $50 or more.

Valid in-stote, by phone or fax and only at For in-store orders,
must present this original coupon (photocopies/reproductions not valid) to cashier at time of purchase. For phone or fax orders, use the 8-digit coupon code listed below. To redeem online, visit and enter the 8-digit coupon code; savings will appear at checkout. Coupon cannot be used as a credit card payment. No cash value. Not valid for purchases: 1) made in Office Depot outlet/clearance stores; 2) by contract customers with Store Purchasing or Procurement Cards; 3} of Gift Cards; 4) of any technology or consumer electronic products and accessories or media and software products; 5} of postage stamps; 6) of product protection plans; 7} of HP ink and toner products; or 8) of wireless, satellite, internet, technology, installation, mailing, shipping or third party services. Coupon is not for resale or auction and cannot be combined with other offers. We reserve the right to limit quantities sold to each customer. Limit 1 coupon per household/business. Void where prohibited.